You asked….We listened! As you know, we recently hosted a series of focus groups designed to help us provide unparalleled customer service to you, our agents, your clients and customers and everyone else we come in contact with through our 3 offices. One of the suggestions made to us during these groups was about the content, relevance and timeliness of the information we provide at our weekly office meetings.
We are working as a Management Team to ensure we meet these directives. To assist us in this process, we ask that you attend our weekly office meetings. This is a valuable time for us to impart information that can affect your business legally. We also share sales tips, marketing tips, and resources for you and you clients.
We also encourage you to give us feedback! If you are in the Coeur d’Alene office, please be sure to take our on-line survey (which expires Monday, January 17th at 5:00 pm). We are always looking for great videos, timely topics, or interesting tidbits so please feel free to share anything you come across of interest to one of the Management Team so we can do the research and share with everyone!
Mark your calendars for 8:30 Tuesday in Washington and 8:30 Wednesday in Coeur d’Alene. Make the weekly office meeting part of your 2011 Business Plan.
Have a great weekend! Remember that Monday is the Martin Luther King Holiday. Banks, the post office, and the courthouses will be closed.
Carrie
Relocation Tip of the Week
Friends Don’t disregard your friends from the “Old Neighborhood”. Initiating and MAINTAINING contacts is the name of the game.
Relocation Pays!
Coeur d’Alene had 18 new accepted offers and closed 10 sides of business this week. Through the month of October the Coeur d’Alene Office is the number 1 office in the nation by closed commission dollars and the number 2 office in the nation by closed units. A special note, Rick Davidson, president of CENTURY 21, took time during the meetings to recognize our efforts as the number 1 office in the world for 2009… He said some very nice things about our agents in front of office leaders from all over the country… congratulations to all of you.
Spokane had 7 new accepted offers and closed 5 sides of business this week. Through the month of October the Spokane Office and Liberty Lake offices are #2 in the region by closed commission dollars and by sides closed.
Liberty Lake had 3 new accepted offers this week and closed 4 sides of business the week. Through the month of October the Spokane Office and Liberty Lake offices are #2 in the region by closed commission dollars and by sides closed